At NordicArc Cloth and Clothing, we are dedicated to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return process. Please review our return policy below:
1. Eligibility for Returns
To ensure a smooth return process, items must meet the following criteria:
Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
Timeframe: Returns must be initiated within [Insert Number of Days, e.g., 30 days] of receiving your order.
Exclusions: Certain items, such as undergarments, sale items, and customized orders, are not eligible for returns unless they are damaged or defective upon arrival.
2. How to Initiate a Return
If you wish to return an item, follow these steps:
Contact Us: Email us at [Insert Email Address] with your order number and reason for the return.
Approval: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
Prepare the Item(s): Ensure the item(s) are securely packaged to avoid damage during transit.
Ship the Item(s): Send the package to the return address provided. Include the RAN and a copy of your receipt or proof of purchase.
3. Refund Process
Once we receive and inspect your returned item(s), we will:
Notify you of the approval or rejection of your refund.
If approved, process your refund to the original payment method within [Insert Number of Days, e.g., 5–10 business days].
4. Return Shipping Costs
Customer Responsibility: You are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect.
Exceptions: If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within [Insert Number of Days, e.g., 7 days] of delivery. We will arrange for a replacement, repair, or refund at no additional cost to you.
6. Non-Returnable Items
The following items are not eligible for returns:
Gift cards
Clearance or final sale items
Customized or personalized products
7. Exchange Policy
Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
8. Contact Us
For any questions or concerns about our return policy, please contact us:
