At NordicArc Cloth and Clothing, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help with an easy and transparent refund policy.
1. Eligibility for Refunds
To qualify for a refund, your item must meet the following conditions:
Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
Timeframe: Refund requests must be made within [Insert Number of Days, e.g., 30 days] of receiving your order.
Exclusions: Certain items, such as undergarments, sale items, and custom orders, may not be eligible for a refund unless they arrive damaged or defective.
2. How to Request a Refund
To initiate a refund, please follow these steps:
Contact Us: Email us at nordicarc1@gmail.com with your order number and a brief description of the issue.
Approval: Once your refund request is approved, we will provide instructions on how to return your item(s).
Return the Item(s): Ship the item(s) back to the address provided. Please include proof of purchase.
3. Refund Process
Inspection: Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria.
Refund Method: Approved refunds will be issued to the original payment method.
Processing Time: Please allow [Insert Number of Days, e.g., 5–10 business days] for the refund to be processed and reflected in your account.
4. Shipping Costs
Original Shipping Fees: Original shipping costs are non-refundable.
Return Shipping Fees: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within [Insert Number of Days, e.g., 7 days] of delivery. We will arrange for a replacement, repair, or full refund at no additional cost to you.
6. Non-Refundable Items
The following items are not eligible for refunds:
Gift cards
Final sale or clearance items
Customized or personalized items
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account or credit card statement.
Contact your bank or credit card provider, as processing times may vary.
If you still have issues, contact us at nordicarc1@gmail.com for assistance.
8. Contact Us
If you have any questions or need assistance with a refund, please reach out to us:
